Stood up there in front of 1,500 people – it was fun and though I wish I had remembered all my lines, it was worth it. I’m demonstrating for TIS an integrated part of multi-channel approach to capturing the necessary…
The customer journey experience in banking: HBR Article
Interesting article in the September issue of the Harvard Business Review: The Truth About Customer Experience by Alex Rawson, Ewan Duncan, and Conor Jones. The focus of the article to me is about how we have often focused on individual…