My thoughts on no mail-merge in the new iWork, Free iWork for new users, where is iOS and OSX coming together, and how we work is different now than how we did when integrated office software was created. I recently…
A few tidbits – #eBay simplifies Storefronts, #Snapchat turns down $3Billion, #Amazon.com and Drones – and we will all print in 3D someday
Interesting article about how Ebay is looking to go the other direction – physical storefronts to expand a company’s digital footprint. The company has always been helping businesses to connect with customers but this is a great example of expanding…
BOOK REVIEW: Greed was good – Relationships are better, and even more profitable in the long run
This is a repost of my Amazon Review of the book: The Human Brand by Chris Malone and Susan T. Fiske This is a great book about relationship management, marketing and business in today’s new multi-channel, multi-media world. But its so…
Today’s Rant: Multi-Channel is not multi-technology or multi-cross sell; it has to start with the customer
Considering all of the conversations I’ve had with customers over the years about cross sell, multiple channels, touch points and technology investment the conversation always starts with “what should we do?” Be accessible with technology and with personality. Build the…
$400 million – to build a portal that doesn’t work?
Today’s article in NYTimes: From the Start, Signs of Trouble at Health Portal Interviews and an examination of confidential documents point to a series of missteps — financial, technical and managerial — that led to the troubles with the new…
Deadlocked Congress
I’m at a loss here as I sit and watch our Congress totally destroy what was the perfect system of governance and freedom. It’s like all common sense and fight has gone out if my Republican Party – with only…
Facebook Deactivated & Reactivated
Hi Folks, I’m not a luddite by any means but I’ve decided that I’m spending way too much time looking on Facebook and too little time calling friends. If you found this site because you were wondering where I am…
College Time
Maia and her mom working on her college applications. Pretty amazing we are already at this point in her life, at 18 it just seems like yesterday. I also find it amazing how it’s all online and in many cases…
Develop, deploy and interact with your customers in the way of the future
I’ve been exploring the world of mobile technology a lot more lately. Both the development of mobile apps or online applications and the deployment and security around these interactions. After considering how my friends in the financial services industry have…
Payments, MFA, Mobile Phones and Innovation
I’ve been considering how we get to mobile payments, card-less transactions, call it what you will – but right now we are in a knife fight and its really starting to annoy me. I’ve started this post a hundred times…